Last Updated: August 2026
Welcome to our online store. By accessing or purchasing from our website, you agree to be bound by the following Terms of Service. Please read them carefully before placing an order.
1. General Conditions
- We reserve the right to refuse service to anyone for any lawful reason at any time.
- Prices for our baked goods are quoted in Philippine Pesos (PHP ₱) and are subject to change before an order is confirmed.
2. Ordering & Payment Rules
- Payment Methods: We accept Cash on Delivery (COD), GCash, and Direct Bank Transfers where displayed at checkout.
- Payment Verification: For GCash and Bank Transfers, customers must upload a valid transaction receipt or screenshot. Submission of proof does not mean that payment has been verified.
- COD Terms: For Cash on Delivery, customers should prepare the amount shown in the confirmed order upon rider arrival.
3. Delivery & Store Pickup
- Delivery Area: Deliveries are fulfilled within designated service areas in Metro Manila and surrounding regions through available third-party couriers or in-house riders.
- Accurate Address & Landmark: Customers must provide an accurate Philippine mobile number and detailed delivery instructions, including Barangay and nearby landmarks.
- Recipient Availability: If the recipient is unavailable, courier waiting time, redelivery, return, and related fees will follow the policy displayed during checkout and in the confirmed order.
4. Cancellations, Returns & Refunds
- Perishable Goods Policy: Due to the fresh and perishable nature of bakery products, returns or exchanges for change of mind are generally not accepted, subject to applicable Philippine consumer law.
- Order Cancellation: Standard baked goods may be cancelled only within the cancellation window displayed during checkout. Custom cakes and party packages may require at least 48 hours’ notice.
- Damaged or Incorrect Items: Customers should notify customer service within two (2) hours of delivery and provide clear photo or video evidence for review.
5. Custom Orders & Lead Time
Customized cakes and bulk party packages require advance booking as indicated on the product page. Deposits may become non-refundable after ingredients have been prepared or baking and decorating have commenced, subject to the confirmed order terms and applicable law.
6. Governing Law
These Terms of Service are governed by the laws of the Republic of the Philippines.